⚠ TICKET BLOCKED
=================

Important notice about your ticket

Dear {{ $customerName }},

YOUR TICKET HAS BEEN BLOCKED
----------------------------
This ticket is no longer valid and cannot be used for entry to the event. Please read the information below carefully.

TICKET INFORMATION
------------------
Ticket Number: {{ $ticketNumber }}
Ticket ID: {{ $ticketId }}
Order Number: {{ $orderNumber }}
Event: {{ $eventName }}
Blocked On: {{ $blockedAt }}
Reference Number: {{ $referenceNumber }}

REASON FOR BLOCK
----------------
{{ $blockReason }}

WHAT THIS MEANS
---------------
✗ Entry Denied: This ticket is no longer valid for event entry
✗ QR Code Invalid: Any associated QR codes cannot be scanned
✗ No Refund: Blocked tickets are typically not eligible for automatic refunds
✗ Action Required: Contact support if you believe this is an error

@if($isAppealable)
📋 APPEAL THIS DECISION
-----------------------
If you believe your ticket was blocked in error, you can appeal this decision.

How to Appeal:
1. Email our support team at {{ $supportEmail }}
2. Include your reference number: {{ $referenceNumber }}
3. Provide any supporting documentation or explanation
4. Our team will review your case within 2-3 business days

@if($appealDeadline)
Appeal Deadline: {{ $appealDeadline->format('F j, Y') }}
@endif

Submit Appeal: mailto:{{ $supportEmail }}?subject=Ticket Block Appeal - {{ $referenceNumber }}

@endif
NEED ASSISTANCE?
----------------
Our support team is here to help

Email: {{ $supportEmail }}
Phone: {{ $supportPhone }}

IMPORTANT: When contacting support, please include your reference number: {{ $referenceNumber }}

REFERENCE INFORMATION
--------------------
Reference Number: {{ $referenceNumber }}
Ticket ID: {{ $ticketId }}
Blocked By: {{ $blockedBy }}
Blocked At: {{ $blockedAt }}

NOTE: This is a serious matter. Blocked tickets indicate potential violations of our terms of service, payment issues, or security concerns. Please contact support immediately if you believe this is an error.

Questions? Contact us at {{ $supportEmail }}

This is an automated notification.
© {{ date('Y') }} Global Gala. All rights reserved.